Why Keely’s Cleaning Crew
What is the difference between Independent Cleaners, other cleaning companies and Keely’s Cleaning Crew?
Keely's Cleaning Crew
When you choose Keely’s Cleaning Crew, you are supporting a locally owned small business that began as an independent cleaning service started by Keely, built around working while caring for her son’s health needs. What started as a one-person operation has grown into a trusted, community-focused cleaning company. We offer personable service with familiarity and consistency, along with peace of mind through our thoroughly vetted, trained, and reliable cleaning team.
The Bismarck/Mandan area has many cleaning companies, but Keely’s Cleaning Crew has grown into the largest locally owned cleaning company in the community. Our size allows us to handle high demand, manage staffing effectively, and support our customers with organized, responsive operations. At the same time, we remain rooted in our local values — focusing on accountability, clear communication, and continually improving how we serve our clients. When you choose Keely’s Cleaning Crew, you’re choosing proven growth, local leadership, and a company committed to raising the standard for professional cleaning in our area.
Independent Cleaners
Whether they have been cleaning homes for one year or thirty years, independent cleaners often offer lower prices. This can be the most attractive option if price is the only factor in your hiring decision. We encourage everyone to weigh all of the pros and cons before making a decision to book with any independent cleaner or cleaning service based on price alone.
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What is most important to you?
SKILL
Independent Cleaner
Independent solo cleaners may have anywhere from 1 to 30+ years of cleaning experience, and many genuinely enjoy the work. However, because most are self-taught, they may lack formal training in proper products, surface care, and professional cleaning techniques. It’s common to see “cleaning hacks” shared online that may look effective but can actually damage surfaces or create safety concerns in homes and offices.
Franchised Cleaning Companies
Keely's Cleaning Crew
Keely’s Cleaning Crew takes a customized, science-based approach to cleaning. We understand that no two homes or businesses are the same, which is why we tailor our services to your space, surfaces, priorities, and goals. Our team is trained in surface knowledge, proper chemical use, and professional techniques so we can safely clean everything from delicate finishes to high-use areas. We use safer, more effective products selected specifically for each task and continually invest in training and education to stay current with industry best practices. Every cleaner is guided and supported until they are fully prepared to work independently, giving you confidence that your space is being cared for by knowledgeable professionals — not a one-size-fits-all system.
CONSISTENCY
Independent Cleaner
Independent cleaners often service a smaller number of homes or limited areas, which can allow them to become familiar with a client’s preferences and space. This structure can make it easier to accommodate highly personalized or specific requests. However, availability, backup coverage, and scalability may be limited if schedules change or unexpected situations arise.
Keely's Cleaning Crew
Keely’s Cleaning Crew was built from the ground up, starting as a one-cleaner operation. That foundation shaped how we approach service today. We use structured scheduling, detailed client notes, and customized work orders to document preferences, priorities, and special considerations for each home or office. Our team receives in-depth training and ongoing guidance to ensure professional standards are met, while routine quality assurance checks help us identify opportunities for improvement. This approach allows us to balance growth with accountability, ensuring every client receives thoughtful, professional care tailored to their space.
COMMUNICATION
Independent Cleaner
Independent solo cleaners may not always have the availability or systems in place to respond to requests quickly. Balancing cleaning schedules with personal responsibilities can make communication inconsistent, leaving clients waiting for updates or answers. Keely’s Cleaning Crew understands this challenge firsthand — when we first operated as an independent service, we saw how limited communication could create frustration for clients, even when the cleaning itself was done well.
Keely's Cleaning Crew
As Keely’s Cleaning Crew has grown, improving communication has been a top priority. Clear, timely communication matters to both our clients and our team. We have implemented systems designed to keep everyone informed every step of the way. Our clients receive appointment reminders by text and email, notifications when we’re on our way, and confirmation once cleaning is complete. We also provide access to a client portal where preferences, service details, and information can be reviewed or updated at any time. This structured approach helps ensure communication remains reliable, transparent, and easy — before, during, and after every visit.
TRUSTWORTHINESS
Independent Cleaner
Knowing who is in your home or office provides peace of mind and a sense of comfort. When working with an independent cleaner, it’s important to understand what steps are taken to ensure safety and trust. We recommend asking whether background checks are completed, requesting referrals, and verifying work history. Because independent cleaners often operate on their own, these steps may be handled informally — or not at all — making it especially important for homeowners and businesses to do their own due diligence before inviting someone into their space.
Keely's Cleaning Crew
At Keely’s Cleaning Crew, we understand how important trust and familiarity are when inviting someone into your space. While some cleanings — such as initial visits or larger homes — may require more than one technician, we work intentionally to create familiarity whenever possible. Just as importantly, we invest heavily in our team and company culture. Through a careful hiring process, thorough screening, and background checks, we strive to bring dependable, high-quality candidates onto our team.
We believe a strong company starts from within. Our cleaning technicians are trained for success and supported both professionally and personally. By fostering a positive, team-oriented environment and providing opportunities for growth, we are able to build a dedicated staff that takes pride in their work — and that care carries through to the service we provide our clients.
MORAL, ETHICS & LIABILITIES
Independent Cleaner
Independent cleaners should, at minimum, carry liability insurance, but many do not. In some cases, workers’ compensation coverage may also be absent. Without proper insurance in place, homeowners or business owners could be held responsible if property is damaged or if a cleaner is injured while working on the premises. Additionally, if an independent cleaner does not properly handle taxes, there is a risk they could be classified as your employee, which may place unexpected legal and financial obligations on you as the client.
Keely's Cleaning Crew
Keely’s Cleaning Crew is fully insured, carrying liability insurance, workers’ compensation, and bonding to help protect our clients, our team, and their property. Our cleaning technicians receive specific training on how to properly care for a variety of surfaces and environments. We foster a culture of honesty and transparency, encouraging our team to communicate openly if an issue arises. If an accident occurs, we take responsibility and handle it professionally. This approach allows us to provide peace of mind, ethical service, and a higher standard of care for every home and office we clean.
RELIABILITY
Independent Cleaner
Many reputable independent cleaners are dependable and take pride in their work. However, because they operate alone, unexpected situations such as illness, vehicle issues, vacations, or changes in service area can result in delayed or canceled cleanings. In these cases, clients may need to adjust their schedule or begin the process of finding a new cleaner.
Keely's Cleaning Crew
Keely’s Cleaning Crew has been serving homes and offices in our community for nearly 12 years. Our team-based structure allows us to provide flexibility and continuity of service when unexpected situations arise. While availability can vary, we work to minimize disruptions and do our best to ensure scheduled cleanings are completed as planned. Our team is supported through clear expectations and attendance incentives, helping us maintain dependable service for our clients’ homes and offices.
Price
Independent Cleaner
Independent cleaners often have very little overhead and may offer lower rates. If price is your top priority, this can seem like an appealing option. However, it’s important to understand the potential trade-offs. In some situations, an independent cleaner may be considered a household employee under IRS guidelines. If this applies, the homeowner or business owner could be responsible for payroll taxes, reporting, and other employer obligations.
We strongly recommend asking detailed questions, understanding tax and insurance responsibilities, and reviewing the IRS household employee guidelines before making a decision. You can find more information directly from the IRS here:
https://www.irs.gov/taxtopics/tc756
Keely's Cleaning Crew
At KCC, our pricing, policies, and procedures are ethical, transparent, and competitive within the market we serve. We are not a one-size-fits-all cleaning company, and our pricing reflects the level of care, professionalism, and accountability we provide. Our rates are structured to allow us to operate legally, carry proper insurance, and protect our clients from unnecessary risk.
We are proud to support our team with above-average pay and ongoing, in-depth training, ensuring only qualified, knowledgeable cleaning technicians care for your space. When you choose Keely’s Cleaning Crew, you are supporting a locally owned small business with an active owner who is deeply committed to excellence — for both our clients and our team. We are more than a cleaning company; we are a team that truly cares.
